MAY FRESH CLEANING

Terms and Policies

One-time or continued use of our cleaning services indicates agreement with these Terms of Service and Policies. May Fresh Cleaning reserves the right to adjust our rates, terms and policies at any time without notice. 

ON THE DAY OF CLEANING

We provide all supplies & equipment for our Fresh Start service (move in/out cleans).

For our Deep Clean service we ask our clients to provide their own plug-in vacuum, mop/bucket, foot stool* and toilet brush for sanitary purposes. If you do not have one or more of these items or are unable to purchase them by your cleaning day, please advise and we will come equipped with them.*Our cleaners will not utilize a stool that is higher than a 3-step ladder for safety reasons. Cleaners will only clean top areas that can be safely accessed with a 2 or 3-step ladder. We provide all other necessary supplies to ensure consistency and quality.

Please leave us ample room to be able to clean counter tops, furniture, and floors by picking up excessive items and ensuring no dishes are left in the sink for easy sink disinfection. Loading/unloading dishwashers and hand washing dishes will be at the discretion of the cleaner. This is to ensure that your home is thoroughly cleaned, in the safest way, in the time that is allotted. We are unable to wash exterior windows or clean carpets, however we can happily refer you to a local professional. We do not provide laundry washing or folding service.

Beds: Clients often have their beds already made to make room for priority areas. We will change bed linens if clean linens/pillow cases are provided on a stripped bed.

Moving furniture: Our cleaner(s) will use their judgement when it comes to moving furniture and appliances. Some fridges are more easily moved than others, some sofas are able to be moved by one cleaner alone and some are not. This highly depends on each individual situation per cleaning appointment. Please be aware that while we carry liability insurance for certain damages, we will not be responsible for any floor scratches/damages as a result of moving furniture/appliances. We clean under beds and couches that can be easily accessed -if you want items from under the bed removed you will have to remove it prior to our cleaner(s) arrival so they can clean the area thoroughly, otherwise they will clean around it. You are always welcome to move furniture and appliances yourself prior to the cleaning to allow easy access to clean these areas.

“Wear and Tear”:  The appearance of built up wear and tear for baseboards, shower floors, bathtub bottoms, rust, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout lines, discolored caulking, window tracks, old stained carpets, window/door frames etc. could hinder the final result of cleaning.  We dust or wet wipe blinds, however, excessive build up on blinds/shutters may require you to consult with a blinds cleaning company. We cannot be held liable for anything that does not come 100% clean, in a “like new” state, or has paint/wood chippings.

Pets: Please have pets secured away from all cleaning areas for the entire duration. We do not clean pet litters/feces or supervise pets. Our prices are pet friendly and since we do not charge a pet fee, if there is excessive pet hair we reserve the right to clean to the best of our ability based on the pet hair condition.

Windows/Glass Sliding Doors:  As an add-on we offer interior window cleaning but as we are not a specialized professional window cleaning company we cannot be held liable for damages of any kind to the windows or sliding doors including glass, frames, tracks/sills and mesh screens for any window or glass sliding doors serviced by any of our cleaners. FREE for our recurring clients, at the cleaner’s discretion, we may give windows and glass sliding doors in good to great condition a general polish, and/or track and sills cleaning for maintenance. It will be at the cleaners discretion to remove mesh screens for cleaning. If you are aware that your mesh screens are not easily removed please remove them prior to the cleaning and be prepared to reattach them if you would like them cleaned.

WE DO NOT PROVIDE INFESTATION CLEANING OF ANY KIND and reserve the right to cancel a job anytime (without refund) if the condition is heavily infested or beyond the capabilities of our cleaning services. This applies for both insects and rodent infestations. 

All surfaces (natural stones, hardwood floors, etc) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used, however our cleaner(s) will adhere to any special cleaning instructions given by the client. As cleaning experts we make every effort to use the safest products for interior cleaning where necessary. While we use a mixture of eco-friendly and some non eco-friendly products we will not bring bleach into a home to use. If you request us to use bleach supplied by you, it will be at the cleaner’s discretion and please be aware that we will not be responsible for any harm/damage caused by your bleach.

Please ensure you review your invoice sent via email to verify we have your correct contact information. 

WHAT WE REQUIRE

Please allow adequate time for your cleaning type to be completed to ensure quality service.

Initial Clean/One-Time: 4-8 hours 

Deep Clean: 3-6 hours                           

Move-in or Move-out Clean: 5-8 hours 

All duration hours are approximate and will vary depending on the size and condition of your space, and number of cleaners. After your first initial cleaning, recurring appointments (to be booked within 4 weeks in order to qualify for a recurring discount) are usually completed in less time. We provide arrival windows anywhere between 1-2 hours. Please note if you are not the first appointment of the day it is less likely to provide an exact time frame for arrival. All cleaners are expected to arrive to job sites as timely as possible. If you must set a specific time limit for your cleaning then please let us know at the time of booking. This allows us to inform the cleaner(s) how long they can be in the home and what areas are a priority.

DISCLAIMERS/LIMITATIONS: We make every effort to work safely and cautiously and we cannot assume liability for injury to others. In order to prevent safety hazards such as tripping over vacuum cords, caddies, buckets etc. we kindly ask that you, your children, and pets remain out of the areas we are cleaning. Once we are finished with a room you may return to that space. We ask that you allow the cleaner(s) to work free of distractions and avoid excessive conversation outside of cleaning instructions to ensure safety. focus and timely service.

Our cleaners do not climb higher than a 3-step ladder, move anything heavier than 30 lbs, or clean up vomit, blood, urine or excrement. These types of activities put our cleaners at risk of an injury or infection. Our cleaners may wear shoes for their safety but will use shoe covers to respect your home. If an employee feels that their personal safety is in danger (someone in the home is being physically or verbally aggressive, intoxicated, vicious pet not contained, etc.), and the employee chooses to leave the job site, the client is still responsible for the full cost of the cleaning job. We will attempt to reach you by phone immediately if this situation should arise.

​DAMAGES

Accidents do happen even while taking many precautions. If we are responsible for damages to your home or items in your home, we make every attempt to repair, replace or pay for any items that we have damaged (outside of the waived liabilities for floors, windows/sliding doors, items of high monetary value, and/or bleach damage- mentioned in this terms of service agreement). We will leave a note for you and place a follow up call to discuss the best outcome.

We will assume no liability for items not secured in a proper manner (example: heavy pictures/decor hanging from weak screws, not anchored strongly to walls, etc., pre-existing scratches, damages, cracks in windows, paint, furniture, floors, walls, etc.). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by the home owner.

​RELEASE OF LIABILITY

Should you decide you would like us to clean items of high monetary or sentimental value, knick knacks inside curio cabinets, etc., or fail to notify us of extremely fragile items, the following will apply: Client hereby releases May Fresh Cleaning and it’s cleaners from all liability arising out of cleaning these item(s), and the client understands that he/she is completely responsible for repairing or replacing any damaged item(s), even if an employee of May Fresh Cleaning may have caused the need for repair or replacement. 

As we do not keep copies of our clients keys, if you choose to leave a door unlocked or leave a spare key in a secured area for our cleaners to gain access, you release May Fresh Cleaning of any liability that may arise from damages or theft to your home as we cannot guarantee that we are the only ones who will have access to your home on your cleaning appointment date. For your peace of mind, all of our cleaners are subjected to a Police background check and only begin working in homes once a current cleared background check is provided.

PAYMENTS

Payment is due the same day immediately upon completion of your cleaning appointment. You can always pay ahead of time for a cleaning appointment. An invoice marking paid will be emailed to you shortly after payment is received. May Fresh Cleaning offers refunds for appointments where the cleaning was not performed (excluding reasons of extreme pest/insect infestation resulting in a cancellation). Should the appointment be cancelled due to lock out (cleaner not able to gain access) you may be subjected to a $50 fee. Your next scheduled clean will be cancelled if you have a payment outstanding and/or your account is placed in collections. Payment method options will be provided at the time of booking. Our rates are flat rates based on the cleaning job details and not hourly. Tipping is not mandatory but if you are satisfied with your cleaner(s) and would like to tip it’s a great way to keep our cleaners encouraged. The payment method for tips is determined by the client so you can give cash tips directly to the cleaner(s) or add it via an online payment method. Please note if paying a tip via an online method, tips will be evenly split if more than one cleaner serviced your space.

COLLECTIONS

In the unfortunate event that we are unable to receive your payment after a few attempts, your account will be forwarded to our local credit bureau. You agree that your information will be provided to the bureau for this purpose and you agree to pay all fees and costs associated with collections.

CONFIDENTIALITY & PRIVACY

May Fresh Cleaning and its staff will not share your personal information with anyone outside of the sole purpose of providing cleaning services. We do not keep copies of keys and will maintain confidentiality around entry codes, alarm systems, and all other entry access information. We strive to be sensitive to and respect security and access procedures. We will follow the instructions given by the client regarding locking up once we are done. Please do not rely on our cleaner(s) to let in workmen or guests for any reason. 

​SOLICITING OUR CLEANERS

By using our services, you agree not to solicit for hire any staff member introduced to you by May Fresh Cleaning for any home-related services. If you are found to have solicited one of our employees, please be advised that our referral training fee is $2,500.

​24 HOUR SATISFACTION GUARANTEE

We do not offer refunds for cleanings that have been completed, however should you have any legitimate concerns and your space was true to the information provided re: size, condition/infestations etc., after your cleaning appointment we offer a 24 hour clean guarantee. You must contact us within 24 hours of the cleaning and we will happily return to re-clean the area(s) of concern at an agreed upon date and time.

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